Frequently Asked Questions

A: “Compliance” allows you to generate one complete set of industry-specific risk assessment to stay compliant to the regulations. “bizSAFE” comprises everything under “Compliance” and also includes a complete set of bizSAFE documents. “Professional” includes the generation of unlimited risk assessment documents for your project site and a complete set of bizSAFE documents.

A: If you are unsure, just go for the compliance package and you can always upgrade later on. The previous information you have entered will still be stored in the system. If you choose to upgrade your plan, we will calculate the prorated amount that is left for your previous plan (based on the number of days used) and offset that amount from the fees for the upgraded plan. Eg. If you subscribe to the Compliance package and decide to upgrade to the bizSAFE package after 2 years, we will calculate the fees for the remaining duration (1 year left in Compliance package) and deduct this fee from the price you pay for the bizSAFE package. The expiry date of your new plan will be updated to 3 years from the date of package upgrade.

A: It will be stored for 3 years. If you renew your subscription, the documents will continue to be stored.

A: No, unless you have purchased the Professional package.

A: No, the documents can only be used for your company.

A: Kindly email us at admin@expertra.com.sg or drop us a message via our contact form.

A: You can email us at admin@expertra.com.sg or create a new support ticket. We will follow up with you afterwards.

A: It will be a PDF file.

A: Unfortunately, we do not allow any refund. However, we provide the necessary support for you to reach your objectives through a hassle-free process.

A: One user will be able to log in at any point of time.

A: One user account will be given.

A: Our information is stored in a secured cloud server with a redundancy plan.

A: Yes, our company is based in Singapore and we are contactable if you require any assistance.

A: No, we will be happy to help.

A: Construction, Engineering, Cleaning, F&B, Healthcare, Interior Design, Logistics, Manufacturing, Warehousing, Transportation, Car Workshop, Hospitality, IT, Marine, Administration, Funeral Services, Landscaping, Renovation, Consultancy, Education, Events Management, Retail, Air Conditioning and Mechanical Ventilation System (ACMV), Plumbing, Aluminium Works, Fire Protection, Security, Waste Management, Food Processing, Facilities Management, Hotel, Laundry, Carpentry, Telecommunication, Wholesale & Distribution, Pest Control.

A: Once registration is completed, we will send you the confirmation email and you may start using immediately.

A: A confirmation email will be sent to you.

A: Yes, the invoice and receipt will be emailed to you.

A: Yes, we ensure that all transactions on our site are secure. You do not have to worry about your data or payment security.

A: No, you can log in anytime to activate your account upon receiving the registration email.

A: No.

A: Yes, you can email the documents, save them on your computer or print them out.

A: It will be stored for 3 years. If you renew your subscription, the documents will continue to be stored.

A: No, unless you have purchased the Professional package.

A: No, the documents can only be used for your company.

A: Yes! You just need to top up the difference to upgrade the package. The information that was previously entered will remain, hence you do not have to key them in again.

A: Kindly email us at admin@expertra.com.sg or drop us a message via our contact form.

A: You can email us at admin@expertra.com.sg or create a new support ticket. We will follow up with you afterwards.

A: It will be a PDF file.

A: Compliance and bizSAFE packages are valid for 3 years from the date of account activation.

A: If your current payment option is valid, there will not be a prompt for payment. An email will be sent to notify you that your subscription has been successfully renewed.

A: All subscriptions will be automatically renewed for your convenience.

A: To minimise any disruption for you, your subscription is on auto renewal and should not expire unless you opt out of auto renewal or the payment failed to go through. However, once your subscription is expired or terminated, you will not be able to log in anymore.

A: No, the documents will be removed from the system.

A: To prevent any disruption, please ensure that renewal is completed before the expiry date.

A: No, the previous data and documents will be stored in the system.

A: No, you will be able to edit and update the previous documents accordingly.

A: Kindly contact admin@expertra.com.sg with your details if you wish to terminate your subscription.