- Compliance Plan – One-time industry-specific risk assessment.
- bizSAFE Plan – Compliance + complete bizSAFE documentation.
- Professional Plan – Unlimited risk assessments + full bizSAFE documentation.
FAQ
Frequently Asked Questions
BEFORE YOU BUY
1. What’s the difference between your plans?
2. I'm not sure which plan I need—what should I do?
If you’re using ExpertRA for bizSAFE certification or renewal, the bizSAFE package is the most suitable. This is the most commonly selected plan by our users which is comply to bizSAFE audit requirements.
3. Can I see before I buy?
Yes! Book a free Live Zoom Demo with us today!
4. What’s included in support?
All plans now come with:
- Email and ticketing support
- Live onboarding session
- Full support until bizSAFE certification is achieved
5. Why use ExpertRA?
Faster – Our smart software taps into an extensive industry-specific database to instantly generate compliant documents. Eliminate human errors, a frequent problem in manual process.
Cheaper – We’ve eliminated the need for traditional consultancy fees by digitizing the process. The cost savings are passed directly to you—up to 70% less than hiring a consultant.
Better – Beyond automation, our in-house consultants now review and customize your documents to match your business operations. You get the best of both worlds: Automation with expert consultation.
6. Is this software accepted by auditors?
Yes – our documents follow bizSAFE and MOM standards. Hundreds of SMEs have passed audits using our platform.
7. What if I fail my bizSAFE renewal because of your documentation?
If your bizSAFE cannot be renewed due to any fault on our part, we guarantee a 100% refund.
8. How secure is my data?
Your files are saved and stored on secure cloud servers with backup redundancy. Only you can access your documents.
USING THE PLATFORM
9. How do I use the platform?
- The platform auto-generates a risk assessment set based on your selected industry.
- *New Feature!* Our consultant will liaise with you to further tailor the documentation to your actual operations.
- Minimal work is needed on your end—we handle the technicalities.
- If you prefer, you can also use our intuitive editor to make your own adjustments.
10. How fast can I get started?
Immediately. Once payment is confirmed, you’ll receive your login and our email for you to provide company information. You can then begin document generation right away.
11. Can I use this for more than one company?
No – each subscription is tied to one company. Contact us for a multi-entity license if needed.
12. Can I update or change my documents later?
- Compliance & bizSAFE: Final once downloaded
- Professional: Unlimited edits and updates for the full 3 years
13. Can the documents be exported?
Yes, you can email the documents, save them on your computer or print out. It will be in PDF format.
14. What industries do you support?
We serve 40+ industries including construction, logistics, healthcare, education, IT, F&B, retail, marine, and more.
15. Is the platform mobile-friendly?
Yes! You can access it on desktop, tablet, or mobile—anytime, anywhere.
SUBSCRIPTION & BILLING
16. How long does the subscription last?
All plans are valid for 3 years. Upgrades and renewals can be done anytime.
17. What happens if my plan expires?
Your documents and access will be removed after expiry. We’ll notify you ahead of time—renew early to avoid data loss.
18. Is renewal automatic?
Yes – to avoid disruptions. You’ll receive a reminder before renewal. Cancel anytime before the renewal date.
19. How do I terminate my subscription?
Kindly contact admin@expertra.com.sg with your details if you wish to terminate your subscription before the next renewal.
20. Can I cancel or request a refund?
- 14-day refund if you haven’t used the system or downloaded any documents
- Full refund guarantee if your bizSAFE renewal fails due to our documentation
SUPPORT & HELP
22. I forgot my login - what now?
Email us at admin@expertra.com.sg and we’ll help you reset your account promptly.
23. What if I need help during the audit?
We’re with you all the way. Our team can clarify document content, generate updates, and assist until your certification is complete.
TRUST & RELIABILITY
24. Is ExpertRA trusted by other businesses?
Yes – Hundreds of SMEs in Singapore trust ExpertRA for fast, reliable safety documentation. Beside newly certified bizSAFE companies, many companies have switched to us for their bizSAFE renewals as well!
25. Is my payment information safe?
Absolutely. All payments are processed through secure, encrypted payment gateways (e.g. Stripe or PayPal). We do not store your card details on our servers. You’re fully protected by industry-standard SSL encryption and fraud detection protocols.
26. Is ExpertRA legitimate?
Yes! ExpertRA is a Singapore-registered software company (Ecobytes Pte Ltd – UEN 202011790Z), developed by our parent company Advanced Consultancy Pte Ltd with over a decade of bizSAFE experience. We’re publicly listed on ACRA and have helped hundreds of companies pass their audits.
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